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Frequently asked Questions- FAQs
1. How can I place an order?
You can place an order by browsing our products on the NovaShil website, adding them to your cart, and following the checkout process.
2. What payment methods are accepted?
We accept various payment methods, including credit/debit cards and online payment options listed at checkout.
3. How can I track my order?
After your order is shipped, you will receive a tracking number via email, which you can use to track your shipment on our website.
4. What is the return policy?
We accept returns for damaged or incorrect products within a specified period. Please refer to our Return Policy for detailed instructions.
5. How can I contact customer support?
You can reach our customer support team via email at [contact@novashil.com] or call us at 0092349960721.
6. Are there any shipping charges?
Shipping charges may vary based on the order value and delivery location. Details are provided at checkout.
7. How long does delivery take?
Delivery times depend on your location and chosen shipping method. Estimated delivery times are provided during checkout.
8. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placing them, provided they have not been shipped.
9. Are the products authentic?
Yes, all our products are 100% authentic and sourced directly from trusted suppliers.
10. Do you ship internationally?
Currently, we ship only within United States. Please check our website for any updates on international shipping.
